Legal
Refund Policy
How approved refunds are handled for eligible fees, courses and store transactions.
1. Refund eligibility depends on the purchased service or product, access already consumed and the approved cancellation reason
Refund eligibility depends on the purchased service or product, access already consumed and the approved cancellation reason.
2. Digital content that has already been downloaded or materially accessed may not be refundable unless defective or legally required
Digital content that has already been downloaded or materially accessed may not be refundable unless defective or legally required.
3. Physical-product refunds require approval and may depend on return condition, delivery status and shipping costs
Physical-product refunds require approval and may depend on return condition, delivery status and shipping costs.
4. Approved refunds are recorded against the original transaction and processed through the applicable payment channel
Approved refunds are recorded against the original transaction and processed through the applicable payment channel.
5. Contact support with the payment or order reference for a refund review
Contact support with the payment or order reference for a refund review.
Last reviewed: 15-08-2026